What to do when I need help using the online service?

Find help and solutions here

Read answers to typical questions about Varma Online Service. You will also find solutions to the most common problems people encounter when logging into the service. For authentication, Varma uses the Suomi.fi identification service.

You can only take care of your personal pension and rehabilitation matters in the online service. You can not access another person's matters in the service even if they had authorised you to do so.

However, YEL insurance matters can also be taken care of by someone other than the YEL insured entrepreneur. The YEL insured entrepreneur can authorise other users to manage YEL insurance matters in Varma Online Service. See more instructions on how to authorise.

Online banking codes are personal. In the online service, you can only take care of matters of the person under whose name the codes are. Joint banking credentials cannot be used to access several persons’ information.
  • Log in to the online service on the front page of varma.fi. Do not use links saved to favourites in your internet browser.
  • On the login page, check that our services are not down. Downtime is indicated at the top of the login page.
  • The internet browser may cause problems in logging in. Clear the browser’s history and remove cookies. Then try to log in again. Instructions for clearing the history:
    • Google Chrome: History > Clear browsing data
    • Mozilla Firefox: History > Clear Recent History > Clear Now
    • Microsoft Edge: History > ⋯ > Clear browsing data
  • We do not recommend using the Internet Explorer browser. The security of the online service is important to us. Consequently, we do not support browsers with insufficient security features.

You can access the service using Finnish personal banking codes or mobile identification.

For bank or mobile identification, the user's personal identity number must be saved in Varma Online Service. If you do not have a Finnish personal identity code, see instructions on how to log in to Varma Asiointi here.

 

This may be due to the following reasons:

  • The company has not concluded the web service agreement. Fill in the web service agreement here. In order to conclude the web service agreement, you must be authorised in your company to make commitments.
  • You have not been granted access rights to the information of the company in question. Request access rights from the company’s main user.